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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Aristotle, generation Y and the social service desk
In the second of our exclusive articles previewing the Keynote Theatre at the Service Desk & IT Support Show, Adam Holtby and Richard Edwards from Ovum explain there is nothing to fear in creating a social service desk. A...
Service catalogue workshops announced
ITSM specialist Barclay Rae (pictured) is holding one-day workshops for those interested in building IT service catalogues, implementing SLA’s and learning skills to deliver value from IT. The sessions are being held in L...
NHS to enjoy IT budget increases
Almost half of NHS hospitals will see IT budgets increase in 2011 according to analyst Ovum, with 22 percent reporting a significant budget improvement. Investment priority is the controversial Electronic Health Records (EHRs) ...
Last chance to receive the ultimate accolade
Service desk suppliers and professionals who would like their work recognised at the highest level are being urged to enter the SDI (Service Desk Institute) Awards. Nominations in the categories of Professional of the Year and ...
Lost customer data: no problem
Tamperproof, cryptically encoded, self-destructing USB memory sticks may prove to be the antidote to embarrassing data loss scenarios. Government officials prone to losing information take note: IronKey has released what it des...
Small businesses failing basic security tests
Failure to encrypt their wifi networks is putting one in four small businesses at a constant security risk according to tests conducted by Sophos. The research, conducted in London, found that areas with multiple small business...
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