April 29th, 2015
Every now and then we have the privilege of working with some absolute industry legends. Today is one of those... read more
Following the high-demand for our previous self-service ebook, published by USU, we have answered your call for more and produced... read more
SITS15 Breakfast Briefing Preview: Re-think Your Service Delivery and Break the Cycle Every year SITS produces an industry defining piece... read more
SITS15 Breakfast Briefing preview: Enterprise Service Management Introducing Enterprise Service Management (ESM) into your organisation is fast becoming the most... read more
With SITS15 is fast approaching (3-4 June, London) Phil Hearsum of AXELOS introduces us to the ITIL® Clinics, which will be... read more
Previewing her seminar at SITS15, Lorraine Brown explains how her experience managing the St Andrews service desk taught her the... read more
AlfaPeople will be demonstrating why customers have been able to reduce calls by up to 20 per cent and realise... read more
Aligning services with customer expectation is the subject of a How-To guide produced by Axios Systems.
Business technology has changed dramatically since the ITIL books were written and subsequently revised. Tony Price of HP discuses whether... read more
Schools are failing to encourage women into IT careers, leading to a lack of female role models for students to... read more
In the first of a two-part interview, ITSM industry veteran Simon Kent explains how ITSM has changed (or not) in... read more
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