Gartner scales back IT spending growth predicationsOnly those IT projects deemed business critical will be funded this year, as doubts linger as to whether the economy has truly recovered. Industry analyst Gartner has responded to growing pessimism regarding the end of the recession by trimming its original estimate of a 5.3 per cent increase in IT spending down to 3.9 per cent. Worries [...] |
The Inevitable Football Analogy – Noel BrutonNoel Bruton explains what the failure of an apparently talented and, until recently, successful English football team can teach us about managing IT staff. As one who enjoys watching football, I was of course disappointed by England’s early exit from the FIFA World Cup. However as one who coaches IT support professionals for a living, I [...] |
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Keep throwing money at failed 12 billion pound patient system, say doctors, it will be worth it in the end |
26 Jul 2010comments |
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Over a third of doctors say that patient records and lab results ‘go missing’ at least once per day, despite the billions spent by the NHS on the central database for storing personal information. Research by GS1 UK shows that every day, 20,000 doctors wait at least an hour for patient information, while 4,000 wait over [...] |
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FrontRange aims for market dominance |
22 Jul 2010comments |
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Service management software supplier FrontRange has consolidated its UK operations as part of a long-term plan to offer a complete customer service and support solution. Ian McEwan, who joined the company as vice president of EMEA earlier this year, told ServiceDesk360 that the strong brand identity of products such as Heat and Goldmine means that customers [...] |
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Helpdesk scam targets Microsoft customers |
22 Jul 2010comments |
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Criminals posing as Microsoft helpdesk staff are tricking the public into giving them remote access to their PCs, stealing personal and financial information and then charging customers a support fee of 185 pounds for good measure.A report in the Guardian says the scam has been running since 2008 but had recently increased in frequency. The [...] |
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LiveTime adds another piece to ITIL jigsaw |
22 Jul 2010comments |
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The Pink Verify seal of approval for release/deployment and financial management means that LiveTime’s service management software is now certified against 11 ITIL (IT Infrastructure Library) processes. Financial management means that IT managers can model the cost of services and perform what-if scenarios, while release and deployment management extends the change management functionality to administer the [...] |
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Remote support…without the downsides? |
22 Jul 2010comments |
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Netviewer claims to have taken remote support to the next level, with the latest version of its technology promising to deliver excellent performance over any network and integrity of sound even during overseas or VOIP (Voice Over Internet Protocol) sessions. Support 6.1 promises to minimise the impact of network latency by increasing transmission speeds, and an [...] |
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