ServiceDesk360

Glastonbury Festival goes 4G in UK first

Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site. A far cry from the first event where free milk was offered to ticket holders, festival goers will now be able to upload [...]

Ferrari selects Kaspersky to help protect drivers

Sports car manufacturer and Formula One team Ferrari has announced the deployment of IT security software from Kaspersky Lab to protect its IT estate. Ferrari required a security solution that would protect not only office PC’s and mobile devices, but also the computers controlling production lines used to construct road cars and protect processes used to [...]

Lessons from SITS13 part 2

It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman? ITSM – the John Lewis way presented by Simon Skelton The John Lewis Partnership has gone through an enormous amount of change over the last 10 years. The driving force behind these [...]

xMatters announces new CTO as executive team grows

Communications and business continuity systems provider xMatters has announced that Abbas Haider is to take up the new position of chief technology officer (CTO), having recently served as the company’s technology evangelist. Mr Haider has more than 15 years experience in systems engineering, technical marketing, and sales, and will be responsible for driving innovation across [...]

Cloud to become primary ITSM delivery method

Founder of SysAid Technologies Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales had tripled for the company since 2012. The primary drivers towards cloud adoption include cost savings, faster deployment, and scalability [...]