April 29th, 2015
Every now and then we have the privilege of working with some absolute industry legends. Today is one of those... read more
Previewing her seminar at SITS15, Lorraine Brown explains how her experience managing the St Andrews service desk taught her the... read more
AlfaPeople will be demonstrating why customers have been able to reduce calls by up to 20 per cent and realise... read more
Aligning services with customer expectation is the subject of a How-To guide produced by Axios Systems.
Business technology has changed dramatically since the ITIL books were written and subsequently revised. Tony Price of HP discuses whether... read more
Schools are failing to encourage women into IT careers, leading to a lack of female role models for students to... read more
In the first of a two-part interview, ITSM industry veteran Simon Kent explains how ITSM has changed (or not) in... read more
Pedro Bados, CEO of Nexthink explains how customers faith in IT support is dwindling and how the service desk can gather... read more
Toby Moore continues brushing shoulders with the ITSM giants speaking at SITS15. This year the keynote stage will be graced... read more
In the lead up to SITS15, Toby Moore begins his exploration of the companies featured at this year’s show. In... read more
Sarah Lahav is the CEO of SysAid and conceivably one of the most influential women in the ITSM sector today. Ahead... read more
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