ServiceDesk360

Banks struggling with outdated IT systems

Financial institutions in Europe are stunting their own growth by relying on outdated IT, with a study from Infosys-Finacle finding that 75 per cent of banks are making it difficult to add new products and services because of antiquated core systems. While these core systems are essential for recording and managing transactions, 80 per cent of [...]

Why the ‘single standard’ for mobile support is broken

Organisations must rip up the ‘single standard’ for managing BYOD (Bring Your Own Device) and create a multi-tiered approach which states what services are offered to each device. As previously reported by ServiceDesk360, BYOD policies are causing headaches for IT staff. Describing the cultural change which much take place to manage this problem as ‘managed [...]

Social IT support strikes back – planning for change

According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a reality. In this follow up to his popular article introducing the concept of social IT support, he explains why [...]

Technology masterclass – perfecting remote support

To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997. Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support accountability, traceability and security, this case study details the creation of an integrated service offering which meets the high expectations of customers.

IT managers struggle to keep up with tech developments

IT bosses are struggling to support the plethora of personal mobile devices appearing in the workplace, with a study by LANDesk showing 96 per cent of managers reporting that staff are now using more than one computing device, but only 75 per cent are actually supporting multiple devices. The research indicates that technology is developing at a [...]