ServiceDesk360

LANDesk announces 2012 open-days

LANDesk has announced its annual open-days for 2012 which offer tips and advice from the company’s developers alongside best practice sessions delivered by organisations including SDI (Service Desk Institute) and Lenovo. Other topics to be discussed include service catalogue, process design and mobile user management. The open-days are to be held in locations across the UK, [...]

Selection Services reinforces claim for cloud services leadership

Selection Services says its recently completed management buyout and acquisition of Cloud Data means it has immediately becomes one of the UK’s leading managed service providers in the SME (Small to Medium Enterprise) space.“This is really exciting news for everyone involved in the company. Cloud Data has an established and proven shared services model. It enriches our [...]

IT departments expected to deliver results without budget increases

IT departments must deliver multiple priorities into the business without any increase in resources or budgets over the next year according to Gartner. The analyst found that IT budgets worldwide will only grow on average by 0.5 per cent, with those in Europe and North America set to decrease. However, the technical priorities of those [...]

Help desks face increased pressure to support mobile banking

Support desk staff are likely to find themselves under increased pressure from customers and co-workers needing assistance with mobile banking, with a study from Juniper finding that the number of people using the channel will almost double by 2013. The finance sector has been one of the pioneers of internet and more recently mobile service provision, [...]

Why we can’t afford to ignore peer and social support

Maff Rigby’s recent article explaining the principles of building peer and community-led support into our service desks provoked a number of strongly opposed views. James West says we can argue the details in due course, but urges us not to ignore the issue regardless to the threat it presents to the IT status quo. It’s [...]