Industry leaders question SaaS simplification of software licensing

Virtualisation, cloud, and Software as a Service (SaaS), coupled with pressure caused by the recession, have made software licensing more complex and vital than ever. That is the conclusion of a round table event held by software asset management specialist Fast, which brought together service management experts from the likes of Quocirca, Oracle User Group, Leasedrive [...]

Why James Cameron, Woody and Buzz have the solution for updating ITIL Version 3

Some film makers appear to have lucky hot streaks of creativity. However, the animated movie virtuosos at Pixar know that luck has nothing to do with producing a good product, and its philosophy holds the key to the reworked ITIL. A planned update of ITIL (IT Infrastructure Library) Version 3 is taking shape, with OGC (Office [...]

Service catalogue brightens business and IT link

The majority of businesses are employing a service catalogue to help join IT capabilities to business outcomes. A survey by service management software specialist Axios Systems shows that 64 per cent of organisations plan to create a catalogue in the next six months, with just 3.6 per cent dismissing the idea entirely. However, although IT understands [...]

Union urges government to save IT workers

Cost cutting at utility giant E.ON means that 75 IT support workers are set to lose their jobs, with a further 125 support services staff also facing the axe. E.ON says that with the business struggling for profits the cuts are necessary, with the closure of its Rayleigh customer-facing call centre resulting in a further 600 [...]

Charity keeps tight control over costs

A residential care charity has saved itself the cost of recruiting a third IT person and been given better visibility of its costs, thanks to the installation of service desk software from Numara. Friends of the Elderly is using version 9 of the Track-IT technology to manage over 120 support calls per month, having been impressed [...]

Smarter asset management for Middlesbrough College

The need for better visibility and control of almost 2,000 computers has led Middlesbrough College to invest in asset management technology from LanDesk. The Management Suite replaces an incumbent management system which was unable to offer functionality such as remote software deployment, automatic security patching and inventory management offered by the LanDesk software.  Compliance issues are [...]

Heat given service desk endorsement

FrontRange is celebrating the news that the latest version of its helpdesk software has been awarded PinkVerify status. The award means the product has been tested against the principles for managing service management as advised by ITIL (IT Infrastructure Library). The Heat v.09 service desk software has been verified against eight of the processes described in ITIL [...]